KLM Royal Dutch Airlines, often referred to simply as KLM, is one of the most trusted and established carriers in the world. Founded in 1919, it holds the distinction of being the oldest airline still operating under its original name. As the national airline of the Netherlands and a member of the SkyTeam alliance, KLM offers extensive connectivity to over 150 destinations worldwide, operating primarily from its main hub at Amsterdam Schiphol Airport (AMS). Whether you're a frequent flyer or a first-time traveler, KLM is known for its combination of Dutch hospitality, innovative services, and reliability in air travel.
KLM takes pride in offering a high-quality in-flight experience. On long-haul flights, all passengers receive complimentary meals and beverages, with a range of special meals available by request, including vegetarian, vegan, kosher, halal, gluten-free, and more. Meals must be ordered at least 24 hours before departure.
Entertainment options are extensive, with individual seat-back screens offering a wide selection of movies, TV shows, music, and games in multiple languages. Select aircraft are also equipped with Wi-Fi, allowing passengers to stay connected during their journey with messaging or full internet access, depending on the package chosen.
Headquartered in Amstelveen, with its hub at Amsterdam Schiphol Airport (AMS), KLM operates flights to over 150 destinations worldwide. The airline is part of the Air France-KLM group and a member of the SkyTeam Alliance, giving passengers access to a wide network of partner airlines and benefits.
Highlights:
KLM offers a smooth and flexible check-in experience to ensure you’re ready for your flight with minimal hassle. Passengers can check in online or through the KLM mobile app starting 30 hours before the flight departure (24 hours for flights to or from the United States). During the online check-in process, travelers can select or change their seat, add extra baggage, and download or email their boarding pass.
For those who prefer checking in at the airport, self-service kiosks and staffed counters are available at most major airports. Airport check-in generally opens about 3 hours before departure for international flights and 2 hours for European flights. KLM encourages passengers to arrive early to complete all security and boarding procedures on time.
KLM’s baggage policy varies depending on the fare class and route. For carry-on luggage, Economy Class passengers are allowed one cabin bag and one personal item, with a combined weight limit of 12 kg. Business Class travelers enjoy more generous limits, with two cabin bags and one personal item, totaling up to 18 kg.
In terms of checked baggage, Economy Light fares typically do not include any checked luggage, though it can be added at an extra cost. Economy Standard and Flex fares come with one checked bag up to 23 kg, while Business Class passengers can check in two bags up to 32 kg each. Oversized and overweight baggage may incur additional fees, so it's important to check your baggage allowance before flying.
KLM offers travelers flexibility when it comes to modifying their travel plans. Most tickets, especially those under the Standard, Flex, or Business fare types, allow for flight changes. Depending on your fare class, you may be able to change the date, time, or destination of your flight without paying a change fee, though any fare difference will apply.
Passengers can manage flight changes easily through the ‘’My Trip” section on KLM’s official website or mobile app. This platform enables you to view your booking, make modifications, and access updated itineraries. If your ticket is non-changeable, you may need to cancel and rebook, or reach out to KLM customer service for assistance.
KLM offers a 24-hour free cancellation policy, which allows passengers to cancel their flight and receive a full refund, regardless of the fare type, as long as the booking is canceled within 24 hours of purchase. This provides travelers a window to review plans and make adjustments without financial penalties.
For cancellations made after 24 hours, the refund eligibility depends on your ticket type. Economy Light tickets are generally non-refundable, while Standard, Flex, and Business Class fares may allow partial or full refunds, often subject to a cancellation fee. Refunds can be requested through the website or customer service. In case of involuntary cancellations (e.g., flight disruptions or cancellations by KLM), passengers are typically entitled to a full refund or rebooking at no extra cost.
If eligible, KLM refunds are processed back to the original payment method and may take up to 7–21 business days. Travelers can request refunds through the KLM website by entering their booking code and last name in the refund request form. Refunds may also be offered in the form of travel vouchers, which can be used for future bookings and sometimes come with added value.
In the case of delays, missed connections, or cancellations initiated by KLM, passengers may also be eligible for compensation by EU Regulation 261/2004, depending on the circumstances.
KLM is committed to offering accessible travel for all passengers. Travelers requiring special assistance-such as wheelchair access, support for visual or hearing impairments, or help with mobility-should notify KLM at least 48 hours before departure. The airline provides in-flight and ground support, including early boarding, special meals, and accessible seating.
Pregnant travelers, passengers with medical conditions, and those traveling with service animals are also encouraged to contact KLM in advance to make the necessary arrangements.
KLM makes family travel easy and comfortable. Infants under two years can travel on a parent’s lap for a reduced fare, while children aged 2–11 years must have their own seat but receive discounted child fares. Special meals, entertainment, and kid-friendly amenities are available on board.
For children traveling alone, KLM offers an Unaccompanied Minor (UM) service, which provides dedicated care and supervision from check-in to arrival. This service is mandatory for children aged 5–14 traveling without an adult and optional for teens aged 15–17.
KLM’s frequent flyer program, Flying Blue, offers excellent rewards and tier-based benefits. Members can earn miles on every flight, which can be redeemed for free flights, upgrades, extra baggage, and other services. With membership levels ranging from Explorer to Platinum, loyal customers enjoy privileges like priority boarding, lounge access, and dedicated support.
Miles can also be earned and redeemed with SkyTeam partner airlines, expanding your benefits beyond KLM flights.
KLM provides multiple support channels for customer convenience. You can reach out via the KLM website, 24/7 social media support, or WhatsApp in selected countries. The airline’s responsive customer care team is available to assist with booking issues, changes, cancellations, refunds, and special service requests.
KLM Royal Dutch Airlines stands out as a dependable, traveler-friendly airline offering global connectivity, top-tier service, and flexible travel policies. From its seamless online check-in and generous loyalty rewards to its thoughtful approach to passenger needs, KLM continues to set a high standard in international air travel. Whether you’re flying for business or leisure, you can trust KLM to deliver a comfortable, safe, and efficient journey-every time.
+1 888 881 3718
+1 888 881 3718
